Privacy Policy

Last updated: 21 August 2026

Cosmo Fame Limited ("we", "us", or "our"), operating the Haya Coaching platform at haya-coaching.com, is dedicated to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use our entertainment-based fantasy sports website and associated services.

We process personal data in compliance with applicable United Kingdom data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect information about you in several ways to provide our recreational fantasy coaching services, improve user experience, and ensure platform integrity. The categories of information collected include:

Personal Information

When you register an account, subscribe to a paid tier, or contact us, you may provide certain personally identifiable information, including:

• Full name and preferred display name or username
• Email address
• Date of birth or age verification confirmation (verifying you are 18 years or older)
• Billing information and transaction history for paid subscription plans (processed securely via PCI-DSS compliant payment gateways; we do not store full payment card details)
• Country and region of residence
• Communications and correspondence sent to our customer support team

Usage Data and Technical Information

When you browse or interact with the Haya Coaching platform, our systems automatically collect technical and usage data, which may include:

• Internet Protocol (IP) address and approximate geographic location (country/city level)
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time and date of visits, time spent on individual pages, and clickstream data
• Fantasy squad selections, simulation runs, league interactions, and custom tactic configurations
• Referring website addresses and navigation paths throughout the site

Cookies and Tracking Technologies

We use cookies, local storage items, and similar tracking technologies to maintain session continuity, remember your preferences (such as age verification status and squad setups), and collect aggregate analytical metrics. For full details on our use of cookies, please review our Cookie Policy.

How We Use Your Information

We use the collected information for lawful, explicit, and legitimate business purposes, including:

• Service Delivery: Setting up and managing your user account, facilitating squad creation, computing fantasy league standings, running statistical match simulations, and enabling platform features.
• Customer Support and Communication: Responding to your enquiries, technical requests, account support queries, and delivering important administrative notices regarding service updates or changes to policies.
• Subscription Management: Processing recurring billing for Pro and Elite membership tiers, verifying payment status, and managing renewals and cancellations.
• Platform Analytics and Optimization: Monitoring site traffic, identifying technical bugs, analysing engagement with fantasy tools, and improving interface responsiveness and feature utility.
• Security and Fraud Prevention: Verifying user age eligibility (18+), detecting and preventing unauthorized access, cheating, automated bot scraping, multiple account abuse, and maintaining platform integrity.
• Legal and Regulatory Compliance: Fulfilling our statutory obligations under UK legislation, responding to lawful regulatory requests, and enforcing our Terms & Conditions.

Information Sharing

We respect your privacy and do not sell, rent, or trade your personal data to third parties for their independent marketing purposes. We share personal information only in the limited circumstances described below:

• Trusted Service Providers: We engage reputable third-party vendors to assist with critical operations, including cloud hosting, database management, payment processing, transactional email delivery, and customer service tools. These providers are bound by strict contractual confidentiality agreements and data processing agreements requiring compliance with UK GDPR standards.
• Legal and Statutory Obligations: We may disclose information if required to do so by law, court order, regulatory authority, or law enforcement agency in the United Kingdom or other applicable jurisdictions.
• Protection of Rights and Safety: We may disclose information when necessary to enforce our Terms & Conditions, protect the rights, property, or safety of Cosmo Fame Limited, our users, or the general public, and combat fraud or security breaches.
• Business Reorganisation: In the event of a merger, acquisition, corporate restructuring, or sale of company assets, user data may be transferred to the acquiring entity, subject to the protections outlined in this Privacy Policy.

Data Security

We employ robust technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include:

• Transport Layer Security (TLS/SSL) encryption for all data transmitted between your browser and our servers
• Encryption of sensitive database records at rest
• Role-based access controls limiting internal data access strictly to authorized personnel with a legitimate business need
• Regular vulnerability assessments, server monitoring, and defensive security protocols
• Secure deletion and data sanitisation procedures for expired or obsolete records

While we implement rigorous safeguards, no electronic transmission over the internet or automated storage method is completely invulnerable. We encourage users to maintain strong, unique credentials and notify us immediately of any suspected unauthorized access.

Your Rights Under UK GDPR

If you are located in the United Kingdom, you possess substantial statutory rights regarding your personal data under the UK GDPR and the Data Protection Act 2018. These rights include:

• Right of Access: You may request a copy of the personal data we hold about you (Subject Access Request).
• Right to Rectification: You may request that we correct inaccurate, incomplete, or outdated personal information.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where there is no compelling legal or operational ground for its continued processing.
• Right to Restriction of Processing: You may request that we temporarily or permanently restrict the processing of your data under certain circumstances.
• Right to Data Portability: You may request to receive your personal data in a structured, commonly used, and machine-readable format to transmit to another service provider.
• Right to Object: You have the right to object to processing based on legitimate interests or direct marketing at any time.
• Rights Regarding Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing that produce legal or significant effects.

To exercise any of these rights, please contact our data protection team at support@haya-coaching.com. We will respond to verified requests within one calendar month in accordance with statutory requirements.

You also have the right to lodge a complaint with the UK supervisory authority: Information Commissioner's Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF (ico.org.uk).

Cookies

Our website utilizes cookies and similar local storage mechanisms to distinguish you from other visitors, remember your verification selections, and improve overall performance. You can manage your cookie preferences through our on-site cookie banner or via your browser configuration. For comprehensive details on each cookie category and storage lifespan, please consult our Cookie Policy.

Children's Privacy

Haya Coaching is strictly intended for individuals aged 18 and older. We do not knowingly collect, solicit, or maintain personal data from individuals under the age of 18. Age verification mechanisms are integrated into the platform to restrict access to adults. If we discover that personal data from a person under 18 has been collected inadvertently, we will take prompt steps to delete that information and terminate the associated account immediately. If you believe an underage individual has accessed the platform, please contact us without delay.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect modifications in our services, technological advancements, or changes in legal and regulatory frameworks. Any revised policy will be posted on this page with an updated "Last updated" date. Where changes are substantial, we will provide prominent notification on our website or notify registered users via email prior to the changes taking effect.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our personal data handling practices, please contact us using the details below:

• Entity: Cosmo Fame Limited
• Registered Address: 2/F WEST WING 821 LAI CHI KOK RD Hong Kong
• Email: support@haya-coaching.com
• Website: haya-coaching.com